Though some customer churn is inevitable, the truth is organizations could alleviate a good amount of the churn they experience year over year by improving their customer experience. For example, are customers truly too blame by expecting a certain digital standard as they attempt to do business with a company? Now that’s not to say every customer expects the “latest and greatest” technological advancements throughout their experience, but a fleshed-out user interface shouldn’t be too much to ask for. Zooming out and looking at the big picture can help an organization understand potential pain points and less-than-optimal bottlenecks throughout the customer journey that they offer. With this data, as well as customer insight, the entire CX could be made more pleasant with the right adjustments. To learn more about some of the adjustments that organizations are making that are vastly improving the way in which they approach the customer experience, be sure to spend some time reviewing the resource included alongside this post.
How CX Can Combat Customer Churn an infographic provided by BillingPlatform, a company specializing in revenue recognition solutions